Guest Experience Host - Front of House, Shell Beach

Custom-House-Restaurant-Group-; Shell Beach (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Training coverage for Food Handler & R

Job summary

Custom House Restaurant Group is opening a new Shell Beach location and seeks a friendly host to greet guests, manage reservations, and assist with phone orders. You will help maintain a smooth front-of-house operation and ensure a welcoming dining experience.

We provide training coverage for California Food Handler and RBS certifications, with a focus on hospitality, professionalism, and guest satisfaction in a family-owned style business on the Central Coast.

Qualifications

• Previous host, hospitality, or customer service experience preferred but not required.
• Comfortable using POS systems for order entry and payments.
• Ability to handle cash and process transactions accurately.
• Strong communication and guest service skills.
• Friendly and professional demeanor.
• Ability to stay organized in a fast-paced environment.
• Availability for mornings, evenings, weekends, and holidays.
• Ability to obtain and maintain a California Food Handler Certification.

Responsibilities

• Welcome and greet guests as they arrive.
• Manage reservations and waitlists.
• Escort guests to tables and present menus.
• Maintain an organized and welcoming host stand.
• Answer phones and assist guests with questions or reservations.
• Take phone orders for takeout and enter orders accurately into the POS system.
• Process takeout transactions and handle cash and card payments.
• Package takeout orders and coordinate pickup with guests.
• Communicate with servers and management regarding seating and wait times.
• Help maintain a smooth flow of service in the dining room.
• Assist with guest needs and front-of-house support when needed.

Skills

Hospitality

Customer service

Communication

Cash handling

Teamwork

Tools

POS system

Job description

Custom House Restaurant Group is opening a new Shell Beach location and seeks a friendly host to greet guests, manage reservations, and assist with phone orders. You will help maintain a smooth front-of-house operation and ensure a welcoming dining experience.

We provide training coverage for California Food Handler and RBS certifications, with a focus on hospitality, professionalism, and guest satisfaction in a family-owned style business on the Central Coast.