Guest Experience Host | Flexible Schedule & Growth

Brentwood Dallas; Dallas (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Flexible schedule

Professional development

Family Meals

Dining discounts

Closed on major holidays

Collaborative culture

Job summary

Brentwood Dallas is a classic American restaurant seeking a friendly Host to welcome guests, manage seating, and coordinate with servers for a smooth dining experience. You will be the first and last impression, guiding guests with warmth and efficiency.

Bring a customer‑oriented mindset, strong communication, and reliability. Training quizzes on service standards are part of the role, with opportunities for professional growth within Vandelay Hospitality Group.

Qualifications

• Must be at least 18 years old.
• Warm, positive attitude with a strong sense of responsibility and ownership of the role.
• Exceptional attention to detail and clear, professional communication skills.
• Team‑oriented mindset with consistent punctuality and reliability.
• Willingness to complete and pass training quizzes on service standards, guest experience, and job knowledge.
• Genuine passion for creating memorable moments of hospitality for our guests.
• Eagerness to learn, grow, and develop within the position and restaurant.
• Certification for food handling as required by state and local regulations.

Responsibilities

• Provide concierge‑level hospitality, ensuring every guest feels welcome, comfortable, and well cared for from arrival through departure.
• Build genuine relationships with guests, engaging on a name-to-name basis and fostering a warm, familiar atmosphere.
• Strategize seating and dining room flow by reviewing RESY reservation books, guest profiles, photos, and special requests prior to each service.
• Maintain the RESY database with detailed notes during and after service, and manage adjustments for private bookings, events, and reservation changes.
• Seat guests efficiently and thoughtfully, balancing guest experience with table availability, pacing, and service needs.
• Demonstrate strong knowledge of menu items, table layouts, and seat numbers to support accurate communication and seamless service.
• Answer phone calls with professionalism and warmth, ensuring all callers feel supported and well‑informed.
• Communicate clearly with servers, managers, and fellow hosts to coordinate seating plans and maintain smooth front‑of‑house operations.
• Assist with guest inquiries, special accommodations, and unique requests, always delivering service that exceeds expectations.
• Execute opening, mid‑shift, closing, and side‑work procedures to ensure the host stand and entry area remain organized, polished, and fully prepared for service.

Skills

Customer service

Communication

Team player

Reliability

Attention to detail

Guest relations

Willingness to learn

Education

Food handling certification

Tools

Job description

Brentwood Dallas is a classic American restaurant seeking a friendly Host to welcome guests, manage seating, and coordinate with servers for a smooth dining experience. You will be the first and last impression, guiding guests with warmth and efficiency.

Bring a customer‑oriented mindset, strong communication, and reliability. Training quizzes on service standards are part of the role, with opportunities for professional growth within Vandelay Hospitality Group.