Guest Experience Host | Flexible Schedule & Benefits

Ashby Hospitality Group; Wilmington (DE); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Job summary

Ashby Hospitality Group is seeking a customer-focused Host to warmly greet guests, seat them, and help ensure an exceptional dining experience. You will organize the floor plan, reservations, and waitlist, while maintaining a clean host area and clear, friendly communication with guests and team members.

Role requires detail orientation, the ability to multitask, and strong organization. Previous hosting or serving experience is preferred but not required; excellent phone etiquette is essential.

Qualifications

• Must be friendly and customer-focused
• Clear greetings and farewells to guests
• Ability to clearly communicate guests' needs to servers and managers

Responsibilities

• Greet guests and seat them at tables or in waiting areas.
• Provide guests with menus.
• Assign patrons to tables suitable for their needs and rotation.
• Inform guests of current promotions and server assignment to ensure smooth handoff.
• Manage the flow of guests and provide accurate wait times.
• Answer the phone.
• Keep the host stand neat and presentable.
• Make popcorn.

Skills

Friendly demeanor

Excellent communication

Greeting & farewell finesse

Telephone etiquette

Job description

Ashby Hospitality Group is seeking a customer-focused Host to warmly greet guests, seat them, and help ensure an exceptional dining experience. You will organize the floor plan, reservations, and waitlist, while maintaining a clean host area and clear, friendly communication with guests and team members.

Role requires detail orientation, the ability to multitask, and strong organization. Previous hosting or serving experience is preferred but not required; excellent phone etiquette is essential.