Guest Experience Host | Fast-Paced Dining

Casino Queen, Inc.; Dover, Northern (DE, KY); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

DART ride program

Job summary

Casino Queen, Inc. in Delaware is seeking a front-of-house team member to deliver excellent service. You will greet guests, seat parties, manage reservations, and assist with payments while maintaining a clean, organized dining area.

Strong English communication, reliability for weekends and nights, and required certifications (ABC; DE Service License) are essential. The role offers competitive hourly pay and opportunities within a bustling casino environment.

Qualifications

• High School or better.
• Must possess good English communication skills.
• Must be ABC certified before starting work.
• Must be able to work weekends, holidays and nights as needed.
• Must pass a background check and obtain a Delaware lottery license.

Responsibilities

• Greet customers as soon as they walk up and provide a friendly welcome.
• Seat guests and take initial drink orders to ensure speed of service.
• Provide accurate wait time estimates during busy periods.
• Answer phones and schedule reservations for large parties.
• Relays guest compliments and complaints to the supervisor.
• Collects proper payment and manage cash drawer with accuracy.
• Maintain a neat, organized front-of-house environment.
• Open/close tasks and side work as needed.
• Rotate seating between stations to balance workloads.

Skills

Customer service

English communication

Punctuality

Cash handling

Teamwork

Multitasking

Education

High School diploma or better

Job description

Casino Queen, Inc. in Delaware is seeking a front-of-house team member to deliver excellent service. You will greet guests, seat parties, manage reservations, and assist with payments while maintaining a clean, organized dining area.

Strong English communication, reliability for weekends and nights, and required certifications (ABC; DE Service License) are essential. The role offers competitive hourly pay and opportunities within a bustling casino environment.