Guest Experience Host - Event Attendant (Part-Time)

DECC; Duluth (MN); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Free parking

Monthly bus pass

PERA pension plan

Minnesota Deferred Compensation Plan

Free Employee Assistance Program

Paid Time Off

Job summary

Duluth Entertainment Convention Center (DECC) is seeking a part-time Guest Service Attendant to greet guests, assist attendees, and direct them during events. You will work with a team to ensure smooth operations, find seats, and respond to inquiries with professionalism in a fast-paced venue environment.

Responsibilities include ticket scanning, wristband application, lost-and-found assistance, and maintaining safety with clear communication across departments.

Qualifications

• Must have at least one year of customer service experience.
• Must be able to provide exceptional customer service.
• Must diligently follow all safety policies and procedures.
• Ability to deal with frequent change, delays, or unexpected events.
• Must be able to stand and be on your feet for lengthy periods of time.
• Must be able to speak and hear continuously, usually for hours at a time.
• Preferred experience working at large-scale events.

Responsibilities

• Remain highly visible and approachable during events to assist patrons.
• Work as a team with other Guest Service Attendants to perform duties in a professional and courteous manner.
• Assist patrons to find assigned seats, resolve seating or ticketing issues politely and effectively.
• Assist guests with finding lost items as needed.
• Assist team and/or other departments with tasks such as light cleaning, moving chairs or signage.
• Maintain safety and security by being aware of surroundings and allowing authorized access only.
• Communicate with local authorities as needed (e.g., Duluth Police Department).
• Distribute programs or event information to patrons as needed.
• Scan or check tickets at entry and exit points; apply wristbands when appropriate.
• Direct patrons through the building to facilities (restrooms, etc.).
• Handle difficult or emotional customer situations quickly and courteously.
• Attend and complete required training and meetings; adapt to changing duties as needed.

Skills

Customer service

Communication

Radio/site coordination

Job description

Duluth Entertainment Convention Center (DECC) is seeking a part-time Guest Service Attendant to greet guests, assist attendees, and direct them during events. You will work with a team to ensure smooth operations, find seats, and respond to inquiries with professionalism in a fast-paced venue environment.

Responsibilities include ticket scanning, wristband application, lost-and-found assistance, and maintaining safety with clear communication across departments.