Guest Experience Host — Evening & Weekend Shifts

American Social - Miami (Brickell); Miami (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

American Social - Miami (Brickell) is seeking a friendly host to greet guests, manage the seating chart and waiting list, and coordinate with servers to ensure smooth dining flow.

You will use the seating system (OpenTable) and maintain restroom and lobby cleanliness, while staying knowledgeable about the menu to answer basic questions. Weekend availability and late shifts required; English fluency is essential.

Qualifications

• Minimum of 18 years of age.
• Ability to work late night shifts, potentially to between 12 AM – 3AM.
• Works assigned scheduled shifts.
• Fluent in English; able to speak, read, write.
• Ability to transport items up to 30 pounds.
• Remain in stationary position for up to 4 hours throughout work shift.
• Must be available to work weekends and holidays.
• Alcohol Awareness Certification (i.e Serv Safe, TIPs, etc) a plus.
• Food handling certificate a plus.

Responsibilities

• Greets guests as they enter the restaurant.
• Seats guests, maintains the waiting list, and notifies waiting guests when seating is available.
• Uses seating system (OpenTable) to ensure proper guest flow.
• Monitors reservations and communicates updates with managers and guests.
• Communicates with servers and managers regarding table availability and seating for large parties.
• Maintains stocked host area with menus, silverware, and supplies.
• Ensures cleanliness of restrooms and lobby areas.
• Performs pre-shift tasks, rolls silverware, updates seating plans, and resets tables.
• Answers phones with directions, hours, and take-out information.
• Supports FOH/BOH priorities and teamwork across shifts.

Skills

Fluent English

Attention to detail

Speed and accuracy

Customer service

Job description

American Social - Miami (Brickell) is seeking a friendly host to greet guests, manage the seating chart and waiting list, and coordinate with servers to ensure smooth dining flow.

You will use the seating system (OpenTable) and maintain restroom and lobby cleanliness, while staying knowledgeable about the menu to answer basic questions. Weekend availability and late shifts required; English fluency is essential.