Guest Experience Host – Dining & To-Go

Workstream; Sevierville (TN); On-site; USD 1,653,000 - 2,066,000; Full time

Benefits offered by this job

Paid weekly

Teledoc

Free shift meals

25% off duty at Collier Restaurants

Closed Christmas day

Opportunity for advancement

Paid sick days

Paid vacation days

Free and discounted passes to area atI

Job summary

Roma Table Italian Kitchen in Sevierville is seeking Hosts/Hostesses to welcome guests, manage wait times, and escort diners to seating areas. You will also assist with To-Go orders and keep a tidy reception area.

The role requires strong hospitality skills, excellent communication, and the ability to work as part of a team across dining and bar areas. Prior hospitality experience is beneficial.

Qualifications

• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Demonstrable customer service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills to monitor the dining and bar areas.
• Availability to work in shifts as needed.
• Good physical condition to walk and stand during a shift.
• High school diploma; hospitality certification is a plus.

Responsibilities

• Welcome guests to the restaurant.
• Provide accurate wait times and monitor waiting lists.
• Manage Reservations.
• Escort customers to dining or bar areas.
• Provide menus and announce the waiter's name.
• Greet customers upon departure.
• Coordinate with wait staff about seating options.
• Assist with carry-out orders.
• Maintain a clean reception area.
• Cater to guests needing extra attention.
• Answer incoming calls and address queries.
• Assist wait staff as needed.
• Assist in running food.

Skills

Customer service

Communication

Organization

Shift work

Education

High school diploma

Hospitality certification

Job description

Roma Table Italian Kitchen in Sevierville is seeking Hosts/Hostesses to welcome guests, manage wait times, and escort diners to seating areas. You will also assist with To-Go orders and keep a tidy reception area.

The role requires strong hospitality skills, excellent communication, and the ability to work as part of a team across dining and bar areas. Prior hospitality experience is beneficial.