Guest Experience Host: Dining & Reservations

Mattel, Inc.; Chicago (IL); On-site; USD 17,908 - 24,796; Full time

Job summary

American Girl in Chicago is seeking a friendly Restaurant Host to greet and seat guests, manage reservations, and collaborate with the restaurant team in a fast-paced environment.

You will assist with guest experiences, work with kids-friendly service, and maintain accurate wait lists while maximizing seating capacity.

This role offers exposure to a premium brand within Mattel's American Girl division and requires flexibility to work evenings, weekends, and holidays.

Qualifications

• Experience as a restaurant host or in guest services.
• Proficiency with reservation systems and POS.
• Ability to work flexible evenings, weekends, and holidays.
• Comfort working with children and families.

Responsibilities

• Greet and seat restaurant guests.
• Manage reservations and waitlists.
• Coordinate with restaurant team and events.
• Provide information about store events to guests.
• Maintain dining room ambiance with lighting, music, and setup.
• Assist guests with special requests.

Skills

Customer service

Reservations systems

MS Office

Kids experience

Tools

MS Office

Job description

American Girl in Chicago is seeking a friendly Restaurant Host to greet and seat guests, manage reservations, and collaborate with the restaurant team in a fast-paced environment.

You will assist with guest experiences, work with kids-friendly service, and maintain accurate wait lists while maximizing seating capacity.

This role offers exposure to a premium brand within Mattel's American Girl division and requires flexibility to work evenings, weekends, and holidays.