Guest Experience Host at Upscale Brunch Spot

Austin Grill LLC; Hampton (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Austin Grill LLC in Hampton, Virginia is seeking a Host to join the team at their vibrant New Orleans themed Southern Brunch destination. The Host will greet guests, manage seating arrangements, and ensure a welcoming atmosphere through exceptional customer service. Candidates should have experience in high-volume dining, be able to work flexible schedules, and possess strong communication skills. The role requires multitasking and the ability to stand for long periods. Competitive benefits are offered.

Qualifications

• Experience in high volume, upscale casual dining or an equivalent service environment preferred.
• Able to work flexible shifts and schedules, including weekends, and some holidays.
• Ability to stand and walk for extended periods (up to 6-8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

• Create a memorable first impression by warmly welcoming guests.
• Manage the flow of the restaurant, expertly coordinating seating arrangements.
• Engage guests with helpful information about our menu and specials.
• Handle guest inquiries, phone calls, and reservation bookings efficiently.
• Collaborate with waitstaff to ensure timely seating and transitions.
• Ensure that each guest feels valued and receives personalized attention.

Skills

Exceptional customer service skills

Communication skills

Multitasking

Organizational skills

Job description

Austin Grill LLC in Hampton, Virginia is seeking a Host to join the team at their vibrant New Orleans themed Southern Brunch destination. The Host will greet guests, manage seating arrangements, and ensure a welcoming atmosphere through exceptional customer service. Candidates should have experience in high-volume dining, be able to work flexible schedules, and possess strong communication skills. The role requires multitasking and the ability to stand for long periods. Competitive benefits are offered.