Guest Experience Host

De Twee Bruggen; St. Louis (MO); On-site; USD 16,531 - 24,796; Full time

Job summary

Live! Hospitality and Entertainment is opening a NEW concept featuring a full-service restaurant and bar. The Host supports guest experience by welcoming guests, answering phones, taking reservations, and coordinating seating.

Candidates should have at least one year in customer service or hosting, fluent English, strong communication, ability to read seating charts, and willingness to work nights/weekends/holidays. Physical tasks include standing for long periods and lifting up to 50 pounds.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Communication

Fluent English

Reading/Writing

Job description

Live! Hospitality and Entertainment is opening a NEW concept featuring a full-service restaurant and bar. The Host supports guest experience by welcoming guests, answering phones, taking reservations, and coordinating seating.

Candidates should have at least one year in customer service or hosting, fluent English, strong communication, ability to read seating charts, and willingness to work nights/weekends/holidays. Physical tasks include standing for long periods and lifting up to 50 pounds.