Guest Experience Host

SPARK Social SF; San Francisco (CA); On-site; Part time

Job summary

Join a vibrant team as a Guest Experience Host at a leading recreational facility in San Francisco. You will be the friendly face welcoming guests, managing ticket processes, and ensuring a seamless experience in a lively outdoor environment. Ideal for those with strong customer service skills and a knack for problem-solving, this part-time role offers flexibility and a dynamic work atmosphere.

Benefits

Sick pay

Pre-tax transit benefits

Qualifications

• Good hospitality instincts and strong customer service skills are essential.
• Fluency in English and conversational Spanish is required.

Responsibilities

• Greet visitors, manage ticket processes, and ensure smooth park operations.
• Coordinate ticket colors to avoid fraud and confusion.

Skills

Customer Service

Problem-Solving

Multitasking

Hospitality

Education

Entry-level

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from SPARK Social SF

We’re looking for a part-time, seasonal Guest Experience Host to help make our parks a

place people love to visit. You’ll be the friendly face and voice of our parks—welcoming

guests, supporting reservations, managing ticket processes, staffing events, and ensuring

smooth park operations. This is a dynamic mix of customer service, logistics coordination,

and park operations. You’ll jump between front-of-house, outdoors, and back-of-house,

indoors, multiple times throughout each shift.

This role is perfect for someone friendly, organized, and flexible, who thrives in a lively,

outdoor environment. Good hospitality instincts, strong customer service skills, and the

ability to work in a distracting environment are essential to success in this role.

DAY IN THE LIFE

Guest Experience

• Host Guests: Greet visitors, check them in, escort them through the park, answer

questions, assist them with basic tasks, distribute food and beverage tickets, check

on everyone periodically, and ensure they feel at home. Your biggest responsibility is

making sure every visitor has a fantastic, seamless experience—from the moment

they check in to the time they leave, and every moment in between.

• Support Operations: Check the calendar of upcoming Reservations, perform

walkthroughs to maintain ambiance, manage reservation signage, and ensure spaces

are set up according to specifications and everything looks great.

• Collaborate: To keep everything running smoothly, communicate continually with

our Spanish-speaking facilities staff to replenish, reset, rearrange, and otherwise shift

priorities within the parks . Liaise between daily food vendors and their supervising

bookings team. Liaise between management and the facilities staff. Host visiting

vendors that provide decor and entertainment for guests. Relay information and

traffic-direct everyone to the best corresponding team or person.

• Problem-Solve: Report and document incidents promptly, address issues calmly and

professionally, escalate when needed, and serve as a general watchdog in the parks,

ensuring safety and compliance. In the event of displeased guests, you listen intently,

work to remedy the situation, learn from what happened, and share your findings and

actions with the team so we can all do better.

• Fill In Gaps: Serving as event staff when the parks are being used for private events,

running emergency supplies to and fro, assisting in decorating the parks for holidays,

occasionally assisting with social media content, and other random tasks as assigned

by management.

Ticket Management

Food & Drink Tickets are an integral part of our business and a huge part of your role, often

comprising several hours of your day. They are raffle-style, paper tickets that our clients

pre-purchase and distribute to their guests to pay for food and drinks with our vendors. They

represent a monetary exchange, just like cash, and require a high level of accuracy and

responsibility.

As a Guest Experience Host, you’ll:

• Prepare Tickets: Reference the calendar, double-check invoices have been paid,

pre-portion, cut, and label tickets according to daily reservations, ensuring they’re

ready for distribution at least a day before they will be needed. If purchase details

change, re-portion and recut tickets as instructed.

• Distribute Tickets: Provide guests with their tickets, explain usage policies accurately

and in great detail, and ensure they understand the process and can communicate it

to everyone in their group.

• Track and Account: Count tickets by hand and use tools like our ticket counter,

scanning apps, and Google Drive to ensure accurate counts and documentation of

returned tickets. Double or triple-counting may sometimes be required to ensure

accuracy. Submit organized records of returned tickets, by date and by vendor, for

documentation. Every ticket we count out for distribution also gets counted in when

it’s been spent by a guest and is returned to us by a vendor.

• Monitor Logistics: Coordinate ticket colors to avoid fraud and confusion, inform

vendors and staff of the day’s ticket color and details, and securely manage all

outgoing and incoming tickets.

• Document and Escalate: Maintain detailed records of ticket transactions and

promptly communicate discrepancies or issues to management. Tickets are

monetary and should be treated like cash.

WHO YOU ARE

• People-Person: Friendly, welcoming, and eager to help.
• Organized Multitasker: Can juggle priorities and stay on top of details in a fast-paced

environment filled with distractions.

• Problem-Solver: Calm under pressure and quick to find solutions.
• Team Player: Communicative, proactive, and ready to step in wherever needed.
• Physically Able: Comfortable working outdoors in all weather, able to lift 50 lbs, and

stand for long periods.

EXPERIENCE & AVAILABILITY

• English Fluency and Conversational Spanish
• Available for weekend and evening shifts; hours each shift and hours per week will

vary based on demand. You’ll work approximately 8 to 25 hours per week.

• Entry-level; prior customer service, hospitality, or events experience is helpful but not

required.

COMPENSATION AND BENEFITS

• Hourly Pay: $25/hour.
• Flexibility: Ideal for students, side hustlers, or anyone seeking part-time, seasonal

work. We don’t mind you going on vacation, either.

• Benefits: Sick pay and pre-tax transit benefits after 90 days.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Recreational Facilities

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