Host, Rotunda - San Francisco

Neiman Marcus Group; San Francisco (CA); On-site; Full time

Job summary

An established industry player is seeking a Restaurant Host to enhance the customer dining experience. In this role, you will greet guests, manage reservations using the OpenTable platform, and ensure smooth service throughout their visit. This position offers a chance to be part of a dynamic team focused on delivering exceptional hospitality. If you thrive in a fast-paced environment and enjoy making guests feel welcome, this opportunity is perfect for you. Join a company that values innovation and a culture of belonging, where your contributions will help shape memorable experiences for customers.

Benefits

Medical, Dental, Vision Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

Retirement Savings Plan (401K)

NMG Associates Core Discount of 30%

Personal and Professional Development Opportunities

Qualifications

• Experience in customer service is essential for this role.
• Familiarity with the OpenTable platform is required.

Responsibilities

• Greet and seat customers while providing accurate wait times.
• Monitor server performance to ensure smooth dining experiences.

Skills

Customer Service

Knowledge of OpenTable

Flexible Schedule

Tools

OpenTable

Job description

Join to apply for the Host, Rotunda - San Francisco role at Neiman Marcus Group

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role
As a Restaurant Host you will greet customers, provide accurate wait times, and escort customers to their tables. You will have an impact on the customer experience by providing a warm and accommodating experience. This job will be onsite and will report to the Restaurant Manager.

What You'll Do

• Maintain presence at host stand / door to greet and seat customers
• Monitor server performance to ensure smooth service during the customers’ dining experience
• Observe proper telephone etiquette
• Handle reservations through OpenTable platform and any additional inquiries regarding hours of operation, specials, and events
• Organize reservations, maximize seating during operating hours, and optimize staffing and customer traffic
• Fulfill duties that may involve lifting objects (e.g., tables, chairs, and highchairs)

What You Bring

• Customer Service experience
• Knowledge of OpenTable platform
• Flexible schedule
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities

For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [e-mail].

Additional Information

• Maximum Pay Range $: 25.00
• Minimum Pay Range $: 18.07
• Overtime Status: Non-exempt
• Posting Date: Mar 21, 2025
• Application Deadline: Applications are accepted on an ongoing basis

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Retail