Guest Experience Host

EHS WYE MANAGER LLC; Park City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Extell Hospitality Services, operating Canopy by Hilton Deer Valley, seeks a Guest Experience Host to warmly welcome guests and coordinate front desk and concierge duties. You will register arrivals, manage payments, assist with inquiries, and provide local guidance to enhance stays in the Park City area.

The role requires a hospitable, organized, and guest-focused professional with strong knowledge of the local surroundings and the ability to work flexible hours, including evenings and weekends.

Qualifications

• Experience in Front Desk or hospitality customer service is preferred.
• Strong attention to detail and high-quality work.
• Excellent organizational skills in a fast-paced setting.

Responsibilities

• Greet and register guests upon arrival, verify reservations and process payments.
• Handle check-ins/outs accurately and efficiently.
• Answer calls, provide information, and take messages as needed.
• Manage room assignments and accommodate special requests when possible.
• Maintain guest records and update profiles with preferences.

Skills

Attention to detail

Organizational skills

English fluency

Customer service

PMS proficiency

Microsoft Office

Tools

PEP PMS

OnQ PMS

Opera PMS

Microsoft Office Suite

Job description

Extell Hospitality ServicesExtell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.LocationPerched above the Jordanelle Reservoir and just steps from the Jordanelle Express Gondola, Canopy by Hilton at Deer Valley is your all-season gateway to adventure. Effortless ski-in access meets vibrant dining and après with live local music, while the rooftop lounge, game room, and year-round heated pool, jacuzzi, sauna, and plunge pool create the ultimate alpine retreat. Cozy yet dynamic, it’s mountain luxury reimagined.Overview:The Guest Experience Host is the welcoming face and primary point of contact for our guests. This multifaceted role combines the traditional responsibilities of a Front Desk Agent with the personalized service of a Concierge, while providing versatile operational support across the Front Office team. The ideal candidate is a warm, engaging, and highly organized individual with a passion for hospitality and a deep knowledge of the local area. You will be responsible for ensuring a seamless arrival and departure experience , attending to guest needs throughout their stay, and delivering an authentic, energetic mountain-hospitality experience.Key Responsibilities:Front Desk & Guest Services Operations:Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently.Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed.Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed.Manage room assignments, ensuring special requests are accommodated whenever possible.Maintain accurate guest records and update profiles with preferences and relevant information.Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely.Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.Maintain a clean and organized front desk and lobby area.Assist with running night audit as needed or in the absence of the rooms manager.Adhere to all hotel policies and procedures, including safety and security protocols.Versatile Operational Support:Assist with guest luggage handling, transport, and secure storage upon arrival, departure, or room moves as needed.Assist with valet parking services, vehicle retrieval, and front drive curb management to ensure a smooth arrival experience.Execute the timely delivery of guest amenities, VIP gifts, or specialized room drops.Provide cross-functional support by assisting with other Front Office duties as business demands dictate.Perform other duties as assigned by the Front Office leadership team or Director of Rooms.Concierge & Local Guidance:Proactively engage with guests to understand their needs, preferences, and itinerary goals.Assist guests with transportation arrangements, local shuttle schedules, and mountain transit options.Maintain an up-to-date knowledge of local events, seasonal outdoor activities, dining hotspots, and regional points of interest.Handle guest mail, packages, and deliveries securely.Cultivate relationships with local businesses, mountain guides, and vendors to enhance guest experiences.Provide directions, maps, and insider tips for navigating the resort and town.Anticipate guest needs and offer solutions before being asked.Ski & Bike Program Support:Assist guests with bike and ski reservations.Coordinate reservation schedules.Set up and clean bikes.Support ski program operations and group activities.Assist guests through the bike/ski rental and program process.Qualifications:Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus.Skills:Exceptional attention to detail and a commitment to high-quality work.Ability to work independently and efficiently, as well as collaboratively within a team.Strong organizational skills.Ability to manage time effectively and prioritize tasks in a fast-paced environment.Proficiency in property management systems (PMS) such as PEP, OnQ, Opera, or similar.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Fluent in English; proficiency in additional languages is a significant plus.Strong familiarity with Deer Valley, Park City, regional trails, ski resorts, and seasonal outdoor activities.Physical Requirements:Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.Ability to lift and carry up to 25-40 pounds.Manual dexterity to operate necessary equipment and handle supplies.Ability to work flexible hours, including overnights, evenings, weekends and holidays.Why Join Extell Hospitality Services?EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.Additional Considerations:Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.