Guest Experience Host

Chick-fil-A; Olathe (KS); On-site; USD 16,531 - 22,041; Part time

Job summary

Chick-fil-A in Olathe, KS is seeking a Lobby Team Member to keep the dining room clean, welcoming, and hospitable. You will engage with guests, help meet their needs, and support the restaurant's daily operations to ensure a memorable guest experience.

This role emphasizes teamwork, reliable attendance, and the ability to thrive in a fast-paced setting. You will observe safety standards, restock supplies, and communicate guest feedback to leadership to help us deliver outstanding service.

Qualifications

• Passion for serving others and creating memorable guest experiences.
• Greets guests with a pleasant smile and friendly demeanor.
• Positive attitude and strong work ethic.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Dependable and able to work independently as well as with a team.

Responsibilities

• Maintain cleanliness and appearance of dining room, restrooms, and guest areas.
• Provide warm hospitality and engage with guests.
• Anticipate and respond to guest needs in a timely, professional manner.
• Support team in delivering an exceptional dining experience.
• Restock supplies and maintain inviting environment.
• Follow food safety, sanitation, and company standards.
• Communicate guest feedback or concerns to leadership.
• Complete additional tasks to support restaurant operations.

Skills

Guest service

Hospitality

Communication

Teamwork

Positive attitude

Job description

Position Summary

The Lobby Team Member plays an important role in creating a clean, welcoming, and hospitable environment for every guest. This position is responsible for maintaining the dining area, providing genuine hospitality, assisting guests with their needs, and supporting the overall restaurant operation to ensure an exceptional experience.

Key Responsibilities

• Maintain the cleanliness, organization, and appearance of the dining room, restrooms, and other guest-facing areas.
• Provide warm, genuine hospitality by engaging with guests and ensuring they feel welcomed and valued.
• Anticipate and respond to guest needs in a friendly, timely, and professional manner.
• Support team members in delivering an exceptional dining experience.
• Restock supplies and maintain an inviting environment for guests.
• Follow food safety, sanitation, and company standards.
• Communicate guest feedback or operational concerns to leadership.
• Complete additional tasks and responsibilities as assigned to support restaurant operations.

Qualifications

• Passion for serving others and creating memorable guest experiences.
• Greets guests with a pleasant smile!
• Positive attitude and strong work ethic.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Dependable and able to work independently as well as collaboratively with a team.
• Ability to stand, walk, bend, and lift as needed throughout the shift.

Expectations

Lobby Team Members are expected to represent the restaurant with professionalism, care, and hospitality. They should consistently create a clean, welcoming atmosphere, build positive interactions with guests, and contribute to a culture of teamwork while supporting the overall success of the restaurant.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.