Guest Experience Host

Patachou Inc; Lexington (KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

The Host at Won't Stop Hospitality greets guests, manages seating flow, and maintains a warm, professional tone during service. You will collaborate with management to optimize dining room efficiency and guest experience.

We value energetic, friendly individuals who communicate clearly, stay organized during peak hours, and help keep the restaurant clean and welcoming from entry to goodbye.

Qualifications

• Previous restaurant or kitchen experience preferred.
• Must demonstrate basic understanding of food handling, sanitation, and prep procedures.

Responsibilities

• Promptly make eye contact, smile, and greet each guest as they enter the restaurant.
• Warmly welcome guests and determine the most efficient way to accommodate their dining experience.
• Maintain flow and rotation of seating to ensure smooth service and balanced sections.
• Practice keen organizational acumen and communicate seating needs effectively to service and management teams.
• Answer phone calls, manage reservations, and respond to guest inquiries with professionalism and accuracy.
• Maintain an accurate waitlist, quoting realistic wait times and providing updates as needed.
• Assist service staff with bussing, cleaning, and resetting tables to maximize seating efficiency.
• Observe guest body language and dining patterns to proactively communicate needs to service staff.
• Complete each dining experience with a warm farewell and sincere invitation for a return visit.
• Maintain composure and a welcoming demeanor during peak service hours.
• Other duties as assigned.

Skills

Guest service

Communication

Teamwork

Professionalism

Attention to detail

Calm under pressure

Job description

The Host at Won't Stop Hospitality greets guests, manages seating flow, and maintains a warm, professional tone during service. You will collaborate with management to optimize dining room efficiency and guest experience.

We value energetic, friendly individuals who communicate clearly, stay organized during peak hours, and help keep the restaurant clean and welcoming from entry to goodbye.