Guest Experience Greeter - Resort Welcome Specialist

Destination by Hyatt; Isle of Palms (SC); On-site; USD 20,000 - 28,000; Full time

Job summary

Destination by Hyatt at Wild Dunes Resort is seeking a friendly Greeter to welcome guests and set a positive first impression in our dining venues.

You will assist with seating, reservations, and guiding guests through the restaurant experience, while upholding Hyatt service standards and providing guest information. This entry-level role emphasizes hospitality, teamwork, and professional presentation.

Qualifications

• Must be authorized to work in the United States.
• Must be at least 16 years of age.
• Must be able to read, write and speak English.
• Must be able to follow instructions and maintain professionalism.

Responsibilities

• Plans and coordinates timely seating of guests
• Greets incoming guests
• Takes reservations in person and over the phone, using professional language at all times
• Clears and resets tables according to specifications of restaurant standards
• Adheres to steps of service using the service standards manual
• Ensures tables are pre-bussed throughout shift
• Removes plates and silverware from table as guests are finished
• Keeps refillable beverages always full
• Notifies server when bringing coffee, tea or other beverages to tables to ensure proper charges
• Completes all opening, on-going and closing side work and manager on duty as signed off on work
• Stocks/restocks appropriate linens
• Stocks/restocks work stations with appropriate glasses, plates and saucers
• Informs server of any potential guest issues
• Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Familiarizes him/herself with all menus

Skills

Customer service orientation

Verbal communication

Job description

Destination by Hyatt at Wild Dunes Resort is seeking a friendly Greeter to welcome guests and set a positive first impression in our dining venues.

You will assist with seating, reservations, and guiding guests through the restaurant experience, while upholding Hyatt service standards and providing guest information. This entry-level role emphasizes hospitality, teamwork, and professional presentation.