Guest Experience Front Desk Specialist

Level5 Hospitality; Bozeman (MT); On-site; USD 38,000 - 52,000; Full time

Job summary

Level5 Hospitality is seeking a Courtyard Bozeman Front Desk Associate to greet guests, handle check-in/out, and support breakfast hosting or waterpark duties as needed. You will help with reservations, answer inquiries, and coordinate with housekeeping to ensure rooms are ready.

The role emphasizes a high standard of service, strong communication, and the ability to work flexible shifts, including weekends or holidays, in a fast-paced hospitality environment in Bozeman, MT.

Qualifications

• Proficient in Microsoft Office Suite or similar software.
• Work experience as a Front Desk agent preferred but not required.
• Level5 High Touch service.
• Excellent communication and organizational skills.
• Flexibility with shifts and scheduling.
• Must be available weekends and/or holidays.
• Must have transportation to and from work.
• Must have stellar attendance and punctuality.

Responsibilities

• Perform all check in and check out tasks
• Operate the front desk according to standard operating procedures and with exceptional guest service
• Know emergency procedures and ow to respond
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Manage online and phone reservations
• Respond to clients complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required

Skills

Microsoft Office

Communication

Organization

Flexibility

Weekend availability

Transportation

Punctuality

Job description

Level5 Hospitality is seeking a Courtyard Bozeman Front Desk Associate to greet guests, handle check-in/out, and support breakfast hosting or waterpark duties as needed. You will help with reservations, answer inquiries, and coordinate with housekeeping to ensure rooms are ready.

The role emphasizes a high standard of service, strong communication, and the ability to work flexible shifts, including weekends or holidays, in a fast-paced hospitality environment in Bozeman, MT.