Guest Experience Front Desk Associate (Flexible Hours)

ADP, Inc.; Carson (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Employee discounts

Job summary

Carson Hot Springs Resort in Carson, WA is hiring for a friendly front desk team member. The role emphasizes guest service, reservations, and smooth check-ins/check-outs. Starting wage is $20.00 per hour, with opportunities to grow in a welcoming resort setting.

No prior hotel experience required; we'll train the right person. You should be reliable, enthusiastic, and able to multitask with strong communication. Benefits include health insurance, a 401k, paid time off, and ongoing career growth.

Qualifications

• Experience with customer service in a hospitality setting.
• Basic computer skills and ability to operate basic office equipment.
• Able to stand, walk, and perform guest-facing duties for extended periods.
• Strong communication and problem-solving skills.
• Willing to work flexible hours including weekends and holidays.
• Read, write, speak, and understand English.

Responsibilities

• Answer telephones to respond to guest questions and take reservations; enter reservations online
• Perform check-ins, check-outs, and room assignments
• Provide customer service at the highest level
• Handle upset guests with sensitivity and kindness and resolve issues before departure
• Multitask and prioritize to adapt to changing circumstances
• Work independently and as part of a team

Skills

Customer service

Communication

Multitasking

English proficiency

Tools

Computer

Office equipment

Job description

Carson Hot Springs Resort in Carson, WA is hiring for a friendly front desk team member. The role emphasizes guest service, reservations, and smooth check-ins/check-outs. Starting wage is $20.00 per hour, with opportunities to grow in a welcoming resort setting.

No prior hotel experience required; we'll train the right person. You should be reliable, enthusiastic, and able to multitask with strong communication. Benefits include health insurance, a 401k, paid time off, and ongoing career growth.