Front Desk Agent

Best Western Inntowner; Madison (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Best Western Inntowner in Madison, WI is seeking Front Desk Agents to excel in guest communication, multitasking, and organization. This part-time role requires weekend availability and may include a mix of hours.

Responsibilities include check-in/out, processing payments, answering calls, and providing local information to guests. Ideal candidates will have excellent customer service skills, the ability to prioritize tasks, and a professional demeanor.

Qualifications

• Excellent customer service skills.
• Able to prioritize projects and organize to complete them in a timely manner.
• Consistent professional attitude, behavior, appearance and dress in the work environment and whenever representing the hotel.
• Able to maintain a calm demeanor at all times, even during emergency situations.
• Fluent in English, bi-lingual in Spanish beneficial.
• A background check will be submitted prior to employment.

Responsibilities

• Check guests in and out of the hotel and take payment for rooms.
• Answer phones and respond to guest inquiries.
• Serve as a reliable source of information about the hotel and Madison area, especially the campus area.
• Ensure guests have everything they require during their stay.

Skills

Customer service

English fluency

Spanish beneficial

Job description

Front Desk Agents must excel at guest communication, multitasking, customer service, and organization. These team members are responsible for checking guests in and out of the hotel, taking payment for rooms, answering phones, serving as a reliable source of information about the hotel and the Madison area (especially the campus area), and ensuring our guest have everything they required during their stay. Part-time position available, must have weekend availability to be considered. Schedules may include a mix of hours.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent customer service skills.

Able to prioritize projects and organize to complete them in a timely manner.

Consistent professional attitude, behavior, appearance and dress in the work environment and whenever representing the hotel.

Able to maintain a calm demeanor at all times, even during emergency situations.

Fluent in English, bi-lingual in Spanish beneficial.

A Background Check will be submitted prior to employment.