Guest Experience Front Desk Agent

La Quinta Inn Layton; Layton (UT); On-site; USD 17,908 - 20,664; Full time

Job summary

La Quinta Inn Layton is looking for a dedicated hotel front desk agent to join our guest services team. In this role, you will welcome guests, manage their account information, and ensure they have everything needed for an outstanding stay.

Your responsibilities include maintaining accurate guest records, handling check-in and check-out, and addressing customer inquiries effectively. Strong interpersonal and organizational skills along with at least one year of hospitality experience are preferred. The pay ranges from $13 to $15 hourly.

Qualifications

• Impeccable interpersonal skills to handle guests with care.
• Organizational skills to manage guest bookings and requests.
• At least one year experience in hospitality preferred.

Responsibilities

• Maintain accurate records of hotel guest account information.
• Address customer complaints effectively.
• Coordinate with housekeeping to prepare guest rooms.
• Greet and assist guests during check-in and check-out.
• Handle phone calls and online booking requests.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Telephone communication

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

La Quinta Inn Layton is looking for a dedicated hotel front desk agent to join our guest services team. In this role, you will welcome guests, manage their account information, and ensure they have everything needed for an outstanding stay.

Your responsibilities include maintaining accurate guest records, handling check-in and check-out, and addressing customer inquiries effectively. Strong interpersonal and organizational skills along with at least one year of hospitality experience are preferred. The pay ranges from $13 to $15 hourly.