Guest Experience Front Desk Agent

La Quinta Inn Layton; Layton (UT); Sur place; USD 17 908 - 20 664; Plein temps

Résumé du poste

La Quinta Inn Layton is looking for a dedicated hotel front desk agent to join our guest services team. In this role, you will welcome guests, manage their account information, and ensure they have everything needed for an outstanding stay.

Your responsibilities include maintaining accurate guest records, handling check-in and check-out, and addressing customer inquiries effectively. Strong interpersonal and organizational skills along with at least one year of hospitality experience are preferred. The pay ranges from $13 to $15 hourly.

Qualifications

• Impeccable interpersonal skills to handle guests with care.
• Organizational skills to manage guest bookings and requests.
• At least one year experience in hospitality preferred.

Responsabilités

• Maintain accurate records of hotel guest account information.
• Address customer complaints effectively.
• Coordinate with housekeeping to prepare guest rooms.
• Greet and assist guests during check-in and check-out.
• Handle phone calls and online booking requests.

Connaissances

Interpersonal skills

Time management

Organizational skills

Customer service skills

Telephone communication

Formation

High school diploma or GED

Outils

Microsoft Office

Reservation management systems

Description du poste

La Quinta Inn Layton is looking for a dedicated hotel front desk agent to join our guest services team. In this role, you will welcome guests, manage their account information, and ensure they have everything needed for an outstanding stay.

Your responsibilities include maintaining accurate guest records, handling check-in and check-out, and addressing customer inquiries effectively. Strong interpersonal and organizational skills along with at least one year of hospitality experience are preferred. The pay ranges from $13 to $15 hourly.