Guest Experience Front Desk Agent

Arbor Lodging; Glendale Estates (AL); On-site; USD 34,385,000 - 51,577,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging, a leading hotel investment and management company, seeks a Front Desk Agent to greet guests, manage registrations, and assist with reservations at our property in the United States. The role involves upselling facilities, handling payments, and resolving guest inquiries with a friendly, service-oriented approach.

Requirements include a high school diploma, hotel front desk experience preferred, familiarity with reservations software, and the ability to stand for long periods.

Qualifications

• High school Diploma or equivalent.
• Hotel Front Desk experience preferred.
• Experience with hotel reservations software.
• Experience with Microsoft Windows.
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction.
• Positive, upbeat demeanor.
• Excellent communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and register guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Assist guests in finding dining, shopping, and other nearby attractions.
• Be the first to handle and resolve guest issues.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Performs all check-out tasks.
• Ensure all cash, checks, and credit card balances at the end of each shift.
• Answer questions and cater to any guests needs.
• Communicate internally with other departments when necessary to resolve a guest concern or request.
• Additional tasks may be assigned at any given time.

Skills

Front Desk

Customer Service

Reservations Software

Microsoft Windows

Communication

Organizational Skills

Teamwork

Physical Stamina

Tools

Hotel Front Desk Software

Job description

Arbor Lodging, a leading hotel investment and management company, seeks a Front Desk Agent to greet guests, manage registrations, and assist with reservations at our property in the United States. The role involves upselling facilities, handling payments, and resolving guest inquiries with a friendly, service-oriented approach.

Requirements include a high school diploma, hotel front desk experience preferred, familiarity with reservations software, and the ability to stand for long periods.