Guest Experience Educator – Product Education

lululemon; Santa Clara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

People networks, mentorship programs

Job summary

lululemon is a performance apparel company seeking Educators to deliver world-class guest experiences in our retail stores. You will engage guests, share product education, and speak authentically about our community and culture.

Educators are responsible for driving customer service excellence, collaborating with teammates, and contributing to a luxury store environment. Availability includes flexible scheduling, with a focus on evening, weekend, and holiday shifts.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to local requirements (EMEA only).
• Must have the ability to travel to the assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift to help guests and accomplish work.
• Education: High school diploma, GED, or equivalent.

Responsibilities

• Interact with guests to ensure a great guest experience while valuing guests’ time.
• Assess guests’ needs to provide customized purchase and return solutions.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks per company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Job description

lululemon is a performance apparel company seeking Educators to deliver world-class guest experiences in our retail stores. You will engage guests, share product education, and speak authentically about our community and culture.

Educators are responsible for driving customer service excellence, collaborating with teammates, and contributing to a luxury store environment. Availability includes flexible scheduling, with a focus on evening, weekend, and holiday shifts.