Guest Experience & Education Presenter

Ontario Trillium Foundation; Gulfport (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Mississippi Aquarium is seeking a Guest Experience Specialist to educate guests on exhibits and engage them with conservation messages. You will use public speaking to conduct tours, sleepovers, and presentations while delivering exceptional customer service.

You will interact with guests of all ages and backgrounds daily and work with the Guest Experience and Education Team to ensure smooth operations and memorable experiences.

Qualifications

• High school diploma or GED required.
• At least 1 year in a customer-service based role.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Must be able to work in adverse weather conditions.
• Strong public speaking skills.
• Comfortable in large crowds of diverse backgrounds and ages.

Responsibilities

• Educate guests on exhibits and conservation messaging.
• Use public speaking to conduct tours, sleepovers, and presentations.
• Provide exceptional customer service daily.
• Assist with wayfinding and managing foot traffic.
• Support special events and daily operations as scheduled.
• Represent Mississippi Aquarium positively with a service mindset.
• Open/close exhibits and monitor safety.
• Attend trainings and meetings; collaborate with the Education Team.

Skills

Public speaking

Customer service

Teamwork

Communication

Independent work

Weather resilience

Crowd management

Problem solving

Education

High school diploma or GED

Job description

Mississippi Aquarium is seeking a Guest Experience Specialist to educate guests on exhibits and engage them with conservation messages. You will use public speaking to conduct tours, sleepovers, and presentations while delivering exceptional customer service.

You will interact with guests of all ages and backgrounds daily and work with the Guest Experience and Education Team to ensure smooth operations and memorable experiences.