Guest Experience Crew Member - Flexible Hours & Tips

Tropical Holdings Illinois, LLC; Rockford (IL); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical, dental and vision insurance

401(k) with company match

Job summary

SERVE Hospitality Group is hiring Crew Members to deliver friendly, fast service at Tropical Smoothie Cafe locations in Illinois. Join a team that values growth, flexibility, and a positive vibe in a fast-paced environment. No experience needed—we provide full training!

Responsibilities include food and smoothie prep, guest service, accurate portioning, and POS usage. The role offers competitive pay, tips, and opportunities for advancement with a supportive team culture.

Qualifications

• Motivated team players with high energy and positive attitudes.
• Strong communicators who enjoy engaging with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Adaptable learners who thrive in fast-moving environments.
• Reliable and punctual team members with dependable work habits.

Responsibilities

• Prepare food and smoothie items following established recipes.
• Provide fast, friendly, and accurate service to every guest.
• Ensure correct portioning and proper temperature standards.
• Share knowledge of ingredients, menu items, and pricing with guests.
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team-oriented environment.

Skills

Motivated team players

Strong communicators

Customer-service minded

Adaptive learners

Reliable and punctual

Active and energetic

Job description

SERVE Hospitality Group is hiring Crew Members to deliver friendly, fast service at Tropical Smoothie Cafe locations in Illinois. Join a team that values growth, flexibility, and a positive vibe in a fast-paced environment. No experience needed—we provide full training!

Responsibilities include food and smoothie prep, guest service, accurate portioning, and POS usage. The role offers competitive pay, tips, and opportunities for advancement with a supportive team culture.