Guest Experience Crew Member — Fast-Paced Growth Path

Dunkin' Donuts Incorporated; Glendale (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee with multiple locations in Arizona, Colorado, Florida, Nevada and Texas, is seeking Crew Members. We value growth, train and empower our team to deliver a memorable guest experience every day.

As a Crew Member you will deliver friendly service, prepare products to standards, and work with a team in a fast-paced clean environment. We offer opportunities whether you’re in school or pursuing a management path, with potential for development into

Qualifications

• Must have basic computer skills; some training is online.
• Basic math skills to be capable of counting money and making change.
• Able to operate standard restaurant equipment and lift 30-50 pounds.

Responsibilities

• Arrive in a timely manner and ready in position at the start of your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Respond positively to coaching and feedback, and show passion for learning.
• Hold yourself accountable for your designated responsibilities on your shift.
• Dedicate yourself to learning and being capable of executing multiple tasks.
• Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant.
• Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training.
• Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws.
• Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.
• Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

Skills

Basic computer skills

Basic math skills

Job description

Quality Brand Group LLC, a Dunkin’ franchisee with multiple locations in Arizona, Colorado, Florida, Nevada and Texas, is seeking Crew Members. We value growth, train and empower our team to deliver a memorable guest experience every day.

As a Crew Member you will deliver friendly service, prepare products to standards, and work with a team in a fast-paced clean environment. We offer opportunities whether you’re in school or pursuing a management path, with potential for development into