Guest Experience Crew Member

Baskin-Robbins; Scottsdale (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee in Arizona, is seeking enthusiastic Crew Members to join our team. You will prepare products to operational and quality standards and deliver friendly guest experiences in a fast-paced environment.

We offer training and pathways for growth within the organization. This role is suitable for students or individuals pursuing development in restaurant management, with potential for advancement based on commitment and goals.

Qualifications

• Must have basic computer skills; some training is online.
• Have basic math skills to count money and make change.
• Be physically capable of lifting 30–50 pounds and repetitive motions.

Responsibilities

• Promoting A Positive Team Environment
• Arrive in a timely manner and ready in position at the start of your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Respond positively to coaching and feedback, and show passion for learning.
• Hold yourself accountable for your designated responsibilities on your shift.
• Dedicate yourself to learning and being capable of executing multiple tasks.
• Always view our guests as our highest priority and ensure that each guest is highly satisfied with his/her experience before leaving the restaurant.
• Feel empowered to respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to established Brand and Quality Brand Group LLC standards and systems, delivering quality food and beverage to each guest as communicated during training.
• Follow all safety, food safety and sanitation guidelines including compliance with all applicable laws.
• Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.
• Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

Skills

Basic computer skills

Basic math skills

Job description

Quality Brand Group LLC, a Dunkin' franchisee in Arizona, is seeking enthusiastic Crew Members to join our team. You will prepare products to operational and quality standards and deliver friendly guest experiences in a fast-paced environment.

We offer training and pathways for growth within the organization. This role is suitable for students or individuals pursuing development in restaurant management, with potential for advancement based on commitment and goals.