Guest Experience Crew Member

Dunkin' Donuts; Portage (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts is hiring a Crew Member to deliver great guest experiences at our Portage location. You will work in a team environment, communicate effectively with colleagues, and contribute to smooth daily operations.

You will assist with food and beverage preparation, handle cash transactions, and maintain clean, organized workstations. The role emphasizes customer service, reliability, and adherence to Brand standards and safety procedures.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment.

Responsibilities

• Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.
• Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.
• Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Cash handling

Operate equipment

Job description

Dunkin' Donuts is hiring a Crew Member to deliver great guest experiences at our Portage location. You will work in a team environment, communicate effectively with colleagues, and contribute to smooth daily operations.

You will assist with food and beverage preparation, handle cash transactions, and maintain clean, organized workstations. The role emphasizes customer service, reliability, and adherence to Brand standards and safety procedures.