Guest Experience Coordinator - Winery & Kitchen

Columbia Hospitality, Inc.; Walla Walla (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Eligibility of perks dependent on job

Hourly pay range $20 - $22 DOE

Get Paid Daily

Paid Time off & Holiday Pay

Benefits - Medical, Dental, Vision, 40

HSA/FSA Plans with employer contrib

Culture Add

Referral Bonus

Discounted Lodging, Dining, Spa, Golf,

Employee Assistance Program

Volunteering opportunities

Committee Participation

Online Learning Platform

Job summary

Abeja Winery is seeking a friendly and detail-oriented Receptionist to serve as the initial contact for guests, vendors, and partners. This role supports Abeja Winery and The Kitchen at Abeja with administrative tasks via phone and email, upholding warmth, discretion, and professionalism.

The ideal candidate will have strong communication skills, familiarity with wine culture, and the ability to handle multiple tasks in a fast-paced hospitality setting.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone etiquette and customer service.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize.
• Basic computer proficiency (email, word processing, data entry).

Responsibilities

• Answer and direct incoming calls professionally.
• Monitor and respond to general email inquiries.
• Route inquiries to the appropriate department.
• Take accurate messages and ensure timely follow-up.
• Provide guests with accurate information on winery and restaurant offerings.
• Maintain courteous, welcoming communications.

Skills

Communication

Phone etiquette

Organization

Multitasking

Computer basics

Attendance reliability

Discretion

Age requirement

Tools

Email

Word processing

CRM software

Reservation systems

Job description

Abeja Winery is seeking a friendly and detail-oriented Receptionist to serve as the initial contact for guests, vendors, and partners. This role supports Abeja Winery and The Kitchen at Abeja with administrative tasks via phone and email, upholding warmth, discretion, and professionalism.

The ideal candidate will have strong communication skills, familiarity with wine culture, and the ability to handle multiple tasks in a fast-paced hospitality setting.