Guest Experience Coordinator - Spa & Salon Front Desk

Lords and Ladies Salon and Medical Spa- Exeter; Reading (Berks County); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Competitive hourly pay starting at $12

Disability benefits

Paid time off (PTO)

Opportunities for growth

Simple IRA options

Job summary

Lords & Ladies Salon and Medical Spa- Exeter is seeking a Front Desk Coordinator to be the first point of contact for guests. You will greet clients, manage appointments, handle check-ins and payments, and support service providers in a fast-paced salon and medical spa setting.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to multitask. Competitive hourly pay begins at $12+ with options for full-time or part-time schedules, plus growth

Qualifications

• High school diploma or equivalent is required.
• Previous customer service or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and scheduling systems (training provided).
• Professional appearance and demeanor.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Answer phones, respond to inquiries, and book appointments using salon software.
• Confirm appointments and manage daily scheduling to maximize productivity and guest satisfaction.
• Handle guest check-ins and check-outs, including retail sales and payment processing.
• Maintain a clean and organized front desk and lobby area.
• Support the service team by monitoring appointment flow and communicating updates.
• Promote and educate guests on retail products, service packages, and promotions.
• Resolve scheduling conflicts or guest concerns with a solution-oriented mindset.
• Assist with inventory tracking and receiving deliveries as needed.
• Represent Lords & Ladies with professionalism in appearance, tone, and communication.
• Participate in ongoing training, meetings, and company events.

Skills

Communication

Multitasking

Customer service

Scheduling software

Professional appearance

Education

High school diploma or equivalent

Tools

Computers

Scheduling systems

Job description

Lords & Ladies Salon and Medical Spa- Exeter is seeking a Front Desk Coordinator to be the first point of contact for guests. You will greet clients, manage appointments, handle check-ins and payments, and support service providers in a fast-paced salon and medical spa setting.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to multitask. Competitive hourly pay begins at $12+ with options for full-time or part-time schedules, plus growth