Guest Experience Coordinator/Receptionist

Blo Plano; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Training & development

Job summary

Blo Plano is seeking a friendly, professional guest services ambassador who can shine as the first and last impression for the guest. You’ll be part of a fast-paced beauty team, delivering a polished Blo guest experience in a salon environment.

You’ll have opportunities for cross-training on additional services such as makeup, with potential advancement to stylist upon certification. Sales experience is a plus, and comfort with scheduling software is important.

Qualifications

• Experience in customer-facing roles within a beauty or hospitality setting is a plus.
• Proficiency with Mac computers and scheduling software preferred.

Responsibilities

• As the first and last impression for the Guest, you are a Blo brand ambassador
• You are professional, friendly, tacful, and know how to diffuse a tense situation and turn a good experience into a great one.
• Participation in maintaining a professional, clean, fun and respectful work environment
• Participation in routine up-training and skill advancement
• Opportunity: potential to be cross‑trained on additional services such as makeup, or be promoted to stylist with certification

Skills

Sales experience

Mac proficiency

Customer service

Job description

Join the team at Blo Plano. Sales experience a plus!

Benefits:

• Bonus based on performance
• Employee discounts
• Training & development

Job Responsibilities:

• As the first and last impression for the Guest, you are a Blo brand ambassador
• You are professional, friendly, tacful, and know how to diffuse a tense situation and turn a good experience into a great one. In fact you thrive on this!
• Participation in maintaining a professional, clean, fun and respectful work environment
• Participation in routine up-training and skill advancement
• Opportunity: potential to be cross‑trained on additional services such as makeup, or be promoted to stylist with certification

Why you’ll love us:

• Blo is the industry leader, with over 100 North American locations and growing. Blo is a recognized brand with an international presence in the hair and beauty industry.
• Amazing product partnerships including: UNITE hair care and Glo Skin Beauty, who support and love our salon staff as much as we do.
• Dedicated to our extended Blo family. We offer our staff ongoing training, educational programs, product knowledge, skill development and career advancement opportunities for hairstylists.

Why We Will Love You:

• Work weekends and are flexible with scheduling
• Love making people feel beautiful, special and valued
• Collaborate well with stylists in a fun, professional work environment
• Understand the importance of maintaining a squeaky‑clean work environment in a salon
• Responsible for creating and maintaining a superior Guest experience
• Comfortable working with scheduling/booking software
• Oversee the management of appointment calendar, optimizing schedule and maximizing bookings
• Enjoy discussing and selling hair packages/memberships and beauty products
• Support a team of hair stylists and beauty technicians

You Must Have:

• The ability to work weekends (Fridays and Saturday) and be flexible with your schedule (must be able to work peak hours as determined by the bar, typically Thursday through Saturday)
• A passion for the beauty and cosmetology industry and making people feel better
• Salon experience an asset
• Strong technical skills and experience using a Mac computer