Guest Experience Coordinator/Receptionist

Blo Blow Dry Bar; Franklin (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Training & development

Job summary

Blo Plano is seeking a friendly front-of-house team member to welcome guests and uphold the Blo brand experience. You will be the first and last impression, ensuring every guest leaves feeling valued and cared for.

With a bias toward customer service and sales, you’ll maintain a clean, engaging salon environment and participate in ongoing training. There is room for growth, including cross-training on services or stylist certification.

Qualifications

• Customer service or sales experience preferred.
• Ability to work weekends and peak hours.
• Proficient with Mac computers.

Responsibilities

• You are the first and last impression for the Guest and a Blo brand ambassador.
• You are professional, friendly, tactful, and diffuse tense situations to create great experiences.
• Maintain a professional, clean, fun and respectful work environment.
• Participate in routine up-training and skill advancement.
• Opportunity to be cross-trained on additional services or promoted to stylist with certification.

Skills

Sales experience

Customer service

Mac proficiency

Tools

Scheduling software

Job description

Join the team at Blo Plano. Sales experience a plus!

Benefits:

• Bonus based on performance
• Employee discounts
• Training & development

Job Responsibilities:

• As the first and last impression for the Guest, you are a Blo brand ambassador
• You are professional, friendly, tacful, and know how to diffuse a tense situation and turn a good experience into a great one. In fact you thrive on this!
• Participation in maintaining a professional, clean, fun and respectful work environment
• Participation in routine up-training and skill advancement
• Opportunity: potential to be cross‑trained on additional services such as makeup, or be promoted to stylist with certification

Why you’ll love us:

• Blo is the industry leader, with over 100 North American locations and growing. Blo is a recognized brand with an international presence in the hair and beauty industry.
• Amazing product partnerships including: UNITE hair care and Glo Skin Beauty, who support and love our salon staff as much as we do.
• Dedicated to our extended Blo family. We offer our staff ongoing training, educational programs, product knowledge, skill development and career advancement opportunities for hairstylists.

Why We Will Love You:

• Work weekends and are flexible with scheduling
• Love making people feel beautiful, special and valued
• Collaborate well with stylists in a fun, professional work environment
• Understand the importance of maintaining a squeaky‑clean work environment in a salon
• Responsible for creating and maintaining a superior Guest experience
• Comfortable working with scheduling/booking software
• Oversee the management of appointment calendar, optimizing schedule and maximizing bookings
• Enjoy discussing and selling hair packages/memberships and beauty products
• Support a team of hair stylists and beauty technicians

You Must Have:

• The ability to work weekends (Fridays and Saturday) and be flexible with your schedule (must be able to work peak hours as determined by the bar, typically Thursday through Saturday)
• A passion for the beauty and cosmetology industry and making people feel better
• Salon experience an asset
• Strong technical skills and experience using a Mac computer