Guest Experience Coordinator – Evenings & Weekends

St. Mary's Medical Center - Huntington, WV; Huntington (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Cabell Huntington Hospital is seeking a Guest Relations Representative to act as a liaison to hospital departments and assist patients and visitors with non-medical requests, including information, directions, hotel and dining recommendations and reservations, transportation, and other guest service needs. Shifts include evenings, midnights, weekends and holidays.

The role requires strong interpersonal skills, the ability to listen and anticipate guest needs, basic computer skills, clear

Qualifications

• Greet guests and visitors with professionalism and courtesy.
• Listen carefully and anticipate guest needs.
• Proficient in basic computer operations.
• Communicate clearly, professionally, and tactfully.
• Able to multitask and manage time effectively.
• Maintain confidentiality and report safety concerns promptly.
• Work with minimal supervision.

Responsibilities

• Greet guests and provide information, directions, and assistance.
• Take requests, enter information, and refer unresolved issues to appropriate departments.
• Monitor waiting areas and enforce hospital policies to maintain order and safety.
• Assist patients and visitors with non-medical needs including transportation, dining, and accommodations.
• Communicate with guests in person or by phone to provide information and resolve concerns.
• In disaster or threat situations, support security-related responsibilities.

Skills

Listening attentively

Guest greeting

Interpersonal skills

Multitasking

Time management

Clear communication

Documentation accuracy

Tools

Basic computer skills

Job description

Cabell Huntington Hospital is seeking a Guest Relations Representative to act as a liaison to hospital departments and assist patients and visitors with non-medical requests, including information, directions, hotel and dining recommendations and reservations, transportation, and other guest service needs. Shifts include evenings, midnights, weekends and holidays.

The role requires strong interpersonal skills, the ability to listen and anticipate guest needs, basic computer skills, clear