Guest Experience Coordinator - Day Golf

Cabot Citrus Farms; Brooksville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k)

Paid vacation and sick days

Golf privileges

Employee discount program

Job summary

Cabot Citrus Farms in Florida is seeking a Guest Experience Coordinator for Day Golf to plan, coordinate, and execute magical moments for golf groups and individuals while driving incremental revenue. You will serve as the primary day golfer contact from contract through departure, upsell offerings, and ensure flawless on-site performance.

Working with the Guest Experience Manager and multiple departments, you will oversee groups of 20+ attendees, communicate details, and provide outstanding

Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Business, Event Management, or related field preferred.
• Two or more years of experience in hospitality, luxury resorts, sales, golf operations, event planning, or guest services preferred.
• Excellent organizational and time management skills.
• Outstanding interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office; experience with Opera, Agilysys, Canary & Medalia preferred.

Responsibilities

• Serve as ambassador for the property, primary contact for Day Golfers and contracts all day golf groups over 20 people.
• Drives incremental revenue while coordinating event details, arrival information, tee times, golf pairings, transportation, dining reservations, amenities, gifting, activities, special requests and billing.
• Conduct planning calls with guests to review itineraries and event requirements while completing a full checklist of required information for operations to succeed.
• Ensures the property has ALL data for each guest: names, emails, phone numbers, zip codes and handicaps.
• Prepare and distribute group resumes, event orders, and operational communications to all resort departments.
• Confirm all event details prior to arrival to ensure operational readiness.

Skills

Hospitality ops

Customer service

Communication

Multi-tasking

MS Office

Education

Hospitality degree

Tools

Opera

Agilysys

Canary

Medalia

Job description

Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Citrus Farms

Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.

Position Overview

The Guest Experience Coordinator for Day Golf is responsible for planning, coordinating, and executing magical moments for golf groups, individuals, and special events at Cabot Citrus Farms while driving incremental revenue. Serving as the primary point of contact for day golfers, from contract through departure, this position ensures every detail is executed seamlessly while delivering personalized service consistent with the Cabot brand.

Working closely with the Guest Experience Manager, Sales, Golf Operations, Lodging, Food & Beverage, Retail, Reservations, Front Desk, and Accounting, the Guest Experience Coordinator for Day Golf manages contracting groups of +20 people and turns over to Operations at the weekly One Week Out Groups Meeting. This position also reaches out to all day golfers prior to arrival to upsells all offerings, communicates event details across departments, and provides outstanding on-site support to create magical moments for guests .

The Profile

The successful Guest Experience Coordinator for Day Golf is organized, proactive, and passionate about creating magical moments for day guests. They build trusted relationships with guests, anticipate guest needs, communicate effectively across departments, and execute every detail with precision while driving incremental revenue for each group. Through exceptional hospitality and operational excellence, they help deliver the world-class service that defines Cabot Citrus Farms. While the primary role is looking after our Day Golfers prior to arrival, this position will train and be versed in all aspects of Guest Experience.

Key Responsibilities

• Serve as an ambassador for the property, the primary contact for Day Golfers and contracts all day golf groups over 20 people.
• Drives incremental revenue while coordinating all event details, arrival information, tee times, golf pairings, transportation, dining reservations, amenities, gifting, activities, special requests and billing.
• Conduct planning calls with guests to review itineraries and event requirements while completing a full checklist of required information for operations to succeed
• Ensures the property has ALL data for each guest relating to names, email address’s, phone numbers, zip codes and handicaps
• Prepare and distribute group resumes, event orders, and operational communications to all resort departments.
• Confirm all event details prior to arrival to ensure operational readiness.

On-Site Guest Experience

• Coordinate VIP arrivals, welcome gifts, and special amenities.
• Respond promptly to guest requests and resolve concerns in a professional and timely manner.
• Ensure seamless execution of all scheduled activities throughout the guest experience.
• Once trained, have the ability to handle all functions of Guest Experience Team.
• Ensure that the Golf Team has all needed information and has been introduced to the group lead if these are participating in tournament services.
• Work with the Security Team to ensure that a complete guest list is provided for all attendees, vendors, etc. coming onsite.

Cross-Department Collaboration

• Work collaboratively with Sales, Golf Operations, Lodging, Food & Beverage, Retail, Reservations, Front Desk, Housekeeping, and Accounting
• Maintain clear communication before, during, and after each event to ensure operational excellence.

Administrative Responsibilities

• Maintain accurate event files and planning documents.
• Manages billing?? review with Group Lead, master account reconciliation, and post-event follow-up.
• Track guest preferences and special requests to enhance future visits and actively works to rebook day guests for future visits.
• Support the Guest Experience Manager with departmental projects and continuous process improvements.

Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Business, Event Management, or a related field preferred.
• Two or more years of experience in hospitality, luxury resorts, sales, golf operations, event planning, or guest services preferred.
• Excellent organizational and time management skills.
• Outstanding interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office; experience with Opera, Agilysys, Canary & Medalia preferred

Benefits

We offer a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program
• And much more!