Guest Experience Coordinator

Hiatus Day Spa & Med Spa; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Hiatus Day Spa & Med Spa in Texas seeks a Guest Experience Coordinator to greet guests, guide them through services, and ensure every interaction reflects our Habitual Wellness philosophy. This role is about relationship building, educating guests on membership benefits, and maintaining a beautiful, welcoming spa environment that aligns with the Hiatus brand and standards.

You will respond to guest questions, coordinate consultations and bookings, and help turn first-time visitors into lifelong

Qualifications

• Experience in hospitality or spa front desk preferred.
• Strong communication and interpersonal skills.
• Detail-oriented and organized.

Responsibilities

• Deliver best-in-class experience and customized service plans.
• Enroll new members and educate on Hiatus Membership.
• Maintain a welcoming spa environment aligned with brand standards.
• Greet guests, check them in, and provide a spa tour.
• Assist with appointment scheduling and post-service follow-up.
• Handle guest inquiries and calls not answered by the call center.

Skills

Customer service

Relationship building

Communication skills

Sales experience

Job description

Hiatus is an iconic Texas based Day Spa & Med Spa with 12 locations and 13,000+ loyal members state-wide; and we're just getting started. With exciting growth plans to expand into more Texas communities, we offer the unique opportunity to be part of something incredible: a company with the strength of an established brand, and the energy and limitless opportunities of a startup. At Hiatus, you'll find room to grow, learn from the best, and make your mark in an environment that strives to be the very best place in the industry to do what you love. If you're passionate, driven, and ready to be part of the journey, we want to meet you.

Position Overview:

As our Guest Experience Coordinator, you'll be the first and last impression of our day spa and med spa guests creating the warm welcome that begins each guest's journey with us and the lasting impression they carry with them. This isn't a traditional desk job; you're a relationship builder, creating a connection with our guests that turn first-time visitors into lifelong members. you'll orchestrate seamless guest experiences from consultation to checkout, ensuring every interaction reflects our commitment to habitual wellness and exceptional care. Your days will be filled with meaningful conversations as you guide guests to discover the treatment plan that aligns with their self-care goals. We believe at Hiatus that we are "Day Makers" and it starts with this vital role.

Key Responsibilities:

• Lead the way in delivering "The Hiatus Way" - best-in-class experience, customized results-driven services, expert treatment plans, and at-home care
• Enroll new members by educating our guests on the benefits and value of the Hiatus Membership
• Ensure the spa environment is beautiful, welcoming, and always aligned with the Hiatus brand and standards
• Ensure all guests are greeted, checked in and provided a tour of the spa.
• Upon the completion of the service, ensure that they confirm their next appointment and review the services they had, confirm the ticket and if they need additional home care.
• Answering any calls not answered by the call center in regards to any and all guest concerns.

Experience & Requirements:

• A love for customer service and have a servant's heart
• Have a natural gift for connecting with people and making them feel valued
• Take pride in your personal presentation and understand the beauty and self-care industry
• Are passionate about wellness and helping others feel their best
• Excel at building relationships, not just completing transactions
• Have an engaging, warm personality that puts people at ease
• Are detail-oriented with excellent organizational skills
• Possess strong communication skills and enjoy educating others
• Spa and Front Desk Experience Highly Preferred!
• Sales Experience Highly Preferred!