Guest Experience Coordinator

Sci-Tech Discovery Center; Frisco (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Sci-Tech Discovery Center in Frisco, TX is seeking a Guest Experience Coordinator to ensure every visitor enjoys a welcoming, safe visit. You will support daily museum operations, manage weekend staff and volunteers, and oversee birthday party experiences while maintaining clean, ready spaces.

The ideal candidate is dependable, customer-focused, and comfortable taking initiative in a fast-paced family environment.

Qualifications

• Experience in customer service or guest services.
• Strong communication, including phones and emails.
• Able to stand, walk, and lift up to 50 lb.
• Detail-oriented and organized.
• Willing to work weekends and one weekday per week.

Responsibilities

• Open and close the museum and manage cash/register.
• Prepare daily programming, birthday parties, and events.
• Conduct opening walkthroughs for cleanliness and readiness.
• Inspect party rooms and ensure readiness for guests.
• Monitor the museum floor and supervise weekend staff/volunteers.
• Assist with birthdays and guest services.
• Handle guest questions, complaints, and feedback professionally.
• Set up and break down events and programs.
• Coordinate volunteers and schedules.

Skills

Customer service

Communication

Organizational skills

Team coordination

Physical stamina

Education

High school diploma or equivalent

Job description

The Guest Experience Coordinator helps ensure that every visitor has a welcoming, safe, and enjoyable experience at Sci-Tech Discovery Center. This position supports daily museum operations, oversees weekend staff and volunteers, coordinates birthday party experiences, assists with guest services, and maintains the cleanliness and readiness of the museum floor and party rooms.

The ideal candidate is dependable, organized, customer-focused, and comfortable taking initiative in a fast-paced, family-friendly environment. This role requires a hands-on approach to daily operations, the ability to guide team members, and a commitment to maintaining Sci-Tech's standards for guest service and facility presentation.

Key Responsibilities

Daily Museum Operations

• Open and close the museum, including turning exhibit pieces and lights on or off, opening and closing the register, locking doors, and setting alarms.
• Review the Sci-Tech calendar to prepare for daily programming, birthday parties, and special events.
• Conduct opening walkthroughs to check for trash, cleanliness, exhibit maintenance needs, and overall organization.
• Inspect party rooms and staging areas to ensure they are clean, neat, and ready for guests.
• Monitor the museum floor, staff activity, and overall cleanliness throughout the day.
• Check on museum animals and complete required care checklists.
• Perform basic exhibit repairs when qualified or report maintenance needs to the Exhibits Coordinator.
• Assist with setting up and breaking down special events and programs.

Guest Services and Birthday Parties

• Welcome visitors, answer questions, and assist guests with navigating the museum.
• Operate the front desk, store, and register, including handling cash and processing transactions.
• Greet birthday party hosts and guests, confirm room readiness, and help ensure parties run smoothly.
• Collect outstanding party payments and distribute tips to party hosts as appropriate.
• Help party hosts prepare rooms for the next booking when needed.
• Follow up with groups to ensure they had a positive experience.
• Address guest complaints and concerns professionally, resolving issues when appropriate and escalating them to management when necessary.
• Facilitate scheduled museum activities and programs as needed.

Staff and Volunteer Coordination

• Prepare and maintain accurate weekly schedules for weekend staff based on the museum calendar, staffing needs, and scheduled events.
• Train team members on new procedures, activities, and service expectations.
• Support ongoing staff performance and reinforce established operating standards.
• Coordinate volunteers by assigning tasks, managing their time, and supporting positive guest interactions.
• Follow and enforce procedures and standards established by museum administration.
• Communicate operational concerns, staffing issues, and other matters requiring management attention.

Qualifications and Requirements

• Previous experience in customer service, guest services, hospitality, retail, or a similar role.
• High school diploma or equivalent.
• At least one year of cash-handling experience.
• Strong communication skills, including answering phones and responding to emails.
• Ability to stand and move around for extended periods.
• Ability to lift up to 50 pounds.
• Strong organizational skills and attention to detail.
• Ability to work independently, prioritize tasks, and support a team.
• Dependable, punctual, and comfortable working in a busy, family-oriented environment.
• Comfortable working around reptiles and insects.
• Availability to work primarily weekends and one weekday shift per week.

Work Environment

This is an active, hands-on position in a public-facing museum. The Guest Experience Coordinator regularly interacts with children, families, staff, volunteers, and birthday party groups. The role involves standing, walking, lifting, cleaning, assisting with room setups, and balancing multiple responsibilities throughout a shift.

Join the Sci-Tech team and help create memorable experiences that inspire curiosity, learning, and discovery!