Guest Experience & Connections Coordinator (Part-Time)

The North Texas Conference of The United Methodist Church; Plano (TX); On-site; USD 21,000 - 34,000; Part time

Job summary

Custer Road United Methodist Church is seeking a Connections & Hospitality Coordinator to foster a welcoming environment for guests and members. You will lead Sunday morning hospitality, coordinate volunteers, and support guests in taking their next steps within the church community.

This part-time, non-exempt role (10–15 hours per week, including Sunday services) reports to the Associate Minister – Connections & Membership. Compensation will be commensurate with experience.

Qualifications

• Must have a High School diploma, with Bachelor’s Degree preferred.
• Must submit to and clear a background check and complete Ministry Safe training.
• Must have a positive attitude, strong work ethic, and a spirit of grace, patience and collaboration while working with church staff, church members and/or volunteers.
• Must demonstrate a growing Christian faith and be able to support the mission and values of Custer Road UMC.
• Be warm, energetic, approachable and service-oriented with a heart for hospitality.
• Have strong organizational, communication, and interpersonal skills.
• Have a proven ability to recruit, organize, and encourage volunteers.
• Is able to anticipate needs, solve problems, and remain calm in a fast-paced environment.
• Be proficient with scheduling, email, database, and church management software.

Responsibilities

• Foster a warm, welcoming environment for guests and church members.
• Be present on Sunday mornings for all services to greet guests, answer questions, and address hospitality needs.
• Oversee Sunday hospitality operations, ensuring volunteers are prepared, equipped, and serving in assigned areas.
• Ensure hospitality and connection spaces are organized, stocked, and guest-ready before services.
• Respond to volunteer absences, guest needs, and unexpected situations during Sunday activities.
• Identify and remove barriers that may hinder a guest's experience or connection.
• Recruit, schedule, train, and communicate with Connect Team volunteers for Sunday services, special events, and meetings.
• Equip volunteers with the information and resources needed to serve confidently.
• Maintain volunteer scheduling software and assist in filling open serving opportunities.
• Encourage and appreciate volunteers through regular communication and support.
• Keep the Connection Point organized, welcoming, and fully stocked with current guest resources, signage, name tags, and ministry information.
• Coordinate timely, welcoming follow-up with first-time guests.
• Maintain accurate guest records and track next steps.
• Connect guests with ministries, groups, classes, and serving opportunities by coordinating with clergy and ministry leaders.
• Ensure smooth handoffs when guests express interest in specific areas of church life.
• Handle guest information with discretion and confidentiality.

Education

High School diploma

Bachelor’s Degree preferred

Tools

Scheduling software

Church management software

Job description

Custer Road United Methodist Church is seeking a Connections & Hospitality Coordinator to foster a welcoming environment for guests and members. You will lead Sunday morning hospitality, coordinate volunteers, and support guests in taking their next steps within the church community.

This part-time, non-exempt role (10–15 hours per week, including Sunday services) reports to the Associate Minister – Connections & Membership. Compensation will be commensurate with experience.