Guest Experience Concierge - Senior Living

QSL Management; Biloxi (MS); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

QSL Management, a fast-growing senior living company, is seeking a Concierge for The Blake at Biloxi. You will provide first-rate hospitality to residents, guests, and staff, serving as the welcoming first impression and handling front desk duties with a courteous demeanor.

You will also help maintain a tidy lobby, support lobby activities, and assist with general office tasks. The role requires flexibility to work weekends and holidays in a 24-hour operation to ensure excellent service.

Formación

• Must have a caring heart and be willing to serve others.
• Two years general office experience, including reception.
• Experience working with older adults preferred.
• Professional and polished with proper grammar and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills.
• Ability to work in a team environment and handle interruptions.
• Basic Microsoft Word and Excel skills (preferred).

Responsabilidades

• Offer high level hospitality to all residents, guests and employees, first impression.
• Fulfills front desk responsibilities: answer the phone courteously with greetings and direct visitors appropriately.
• Ensure lobby/front porch area is clean and trash-free.
• Assist with lobby activities and lead weekend/evening activities when traffic is light.
• Assist with other general office tasks on request.

Conocimientos

Hospitality

Customer service

Reception

Interpersonal skills

Multitasking

Teamwork

Written and verbal communication

Educación

High School Diploma/GED

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

QSL Management, a fast-growing senior living company, is seeking a Concierge for The Blake at Biloxi. You will provide first-rate hospitality to residents, guests, and staff, serving as the welcoming first impression and handling front desk duties with a courteous demeanor.

You will also help maintain a tidy lobby, support lobby activities, and assist with general office tasks. The role requires flexibility to work weekends and holidays in a 24-hour operation to ensure excellent service.