Guest Experience Concierge - Front Entry & Assistance

Aurora Health Care; West Allis (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Aurora Health Care is seeking a courteous concierge/greeter to warmly welcome customers at the facility entrance and assess their immediate needs. You will help guide visitors, coordinate escorts with volunteers, and support parking and transportation arrangements to ensure a smooth arrival and departure process.

The role requires excellent communication, a customer-focused attitude, and the ability to work independently in a busy public environment.

Qualifications

• Excellent communication, interpersonal, and customer service abilities.
• Ability to solve problems and work without direct supervision.
• Flexibility to support a customer-focused schedule across shifts.
• Experience in a large public facility is a plus.

Responsibilities

• Greets customers and assesses immediate needs.
• Manages the first impression of the facility and assists visitors.
• Guides customers, escorts to destinations, and liaises with volunteers as needed.
• Ensures smooth traffic flow at entrances and coordinates parking/transport needs.
• Maintains a clean, safe work area and reports safety issues.

Skills

Customer service

Public interaction

Problem solving

Independent work

Education

High School Diploma

Job description

Aurora Health Care is seeking a courteous concierge/greeter to warmly welcome customers at the facility entrance and assess their immediate needs. You will help guide visitors, coordinate escorts with volunteers, and support parking and transportation arrangements to ensure a smooth arrival and departure process.

The role requires excellent communication, a customer-focused attitude, and the ability to work independently in a busy public environment.