Patient Experience Concierge & Guest Services

Advocate Aurora Health; Park Ridge (IL); On-site; USD 25,000 - 39,000; Part time

Job summary

Advocate Lutheran General Hospital, part of Advocate Aurora Health, seeks a Guest Services Associate in a part-time role within the Outpatient Pavilion. You will greet guests, provide wayfinding, escort patients, and assist with wheelchair transport while upholding service standards.

Responsibilities include developing customer service standards, acting as a liaison for hospital associates and guests, and maintaining clean, welcoming environments in the front and back lobbies.

Qualifications

• Answering guest inquiries with courtesy and professionalism.
• Ability to navigate the hospital environment and assist visitors.
• Maintain a welcoming and safe environment for patients and families.

Responsibilities

• Assist in development of customer service standards and policies.
• Act as liaison for patients, families and guests; provide directions and support.
• Escort patients and visitors to destinations; provide wheelchair assistance as needed.
• Promote patient safety and follow service recovery processes when appropriate.
• Attend team meetings and share service performance insights.

Skills

Customer service

Guest services

Communication

Hospital operations

Wheelchair assistance

Tools

Information systems

Job description

Advocate Lutheran General Hospital, part of Advocate Aurora Health, seeks a Guest Services Associate in a part-time role within the Outpatient Pavilion. You will greet guests, provide wayfinding, escort patients, and assist with wheelchair transport while upholding service standards.

Responsibilities include developing customer service standards, acting as a liaison for hospital associates and guests, and maintaining clean, welcoming environments in the front and back lobbies.