Guest Experience Concierge – Front Desk & Welcome

Hillcrest Health & Living; Omaha (NE); On-site; USD 20,664 - 34,440; Part time

Job summary

Hillcrest Millard is seeking a Concierge to welcome guests, residents, and families at our West Omaha community. This PRN role focuses on front desk support, visitor management, and personalized services to ensure a positive first impression and smooth daily operations.

Ideal candidates have prior administrative or customer service experience, strong communication and organizational skills, and comfort with technology. High school diploma preferred; English proficiency required.

Qualifications

• High school diploma or equivalent preferred.
• Experience in administrative, receptionist, customer service, or senior living roles preferred.
• Strong customer service, communication, and organizational skills.
• Friendly, dependable team member who enjoys helping others.
• Ability to stay calm, flexible, and professional in stressful situations.
• Attention to detail and ability to work in a fast-paced environment.
• Comfort using technology and resources efficiently.
• Ability to speak, read, and write English.
• STAR mentality: Selfless, Tough, Accountable, Respectful.

Responsibilities

• Serve as a welcoming point of contact for guests, residents, families, visitors, vendors, and team members.
• Manage incoming calls, visitors, and outside vendors in a friendly and professional manner.
• Assist guests and residents with personalized services and daily requests.
• Provide clerical and office support as needed.
• Help create a positive first impression for everyone entering the community.
• Maintain accurate logs, records, and communication as directed.
• Support the leadership team and other departments with administrative tasks.
• Respond to guest, resident, and family needs timely, positively, and professionally.
• Help keep lobby and front desk areas clean, organized, and welcoming.

Skills

Customer service

Administrative support

Communication

Organizational skills

English proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Hillcrest Millard is seeking a Concierge to welcome guests, residents, and families at our West Omaha community. This PRN role focuses on front desk support, visitor management, and personalized services to ensure a positive first impression and smooth daily operations.

Ideal candidates have prior administrative or customer service experience, strong communication and organizational skills, and comfort with technology. High school diploma preferred; English proficiency required.