Guest Experience Concierge - Front Desk

Four Points by Sheraton Greensboro Airport; Greensboro (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

The Guest Service Agent at OTH Hotels Resorts serves as the first point of contact for guests, handling check-ins and check-outs, managing reservations, responding to inquiries, and supporting front office operations with a professional, welcoming demeanor.

This property-based role requires strong communication, multitasking, and attention to detail, with shift-based scheduling including evenings, weekends, and holidays. Training is provided to ensure a seamless guest experience.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Experience in customer service or hospitality preferred.
• Travel: No travel required; position is fully property-based.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Manage room reservations using hotel PMS.
• Respond to guest inquiries, requests, and complaints promptly.
• Provide information about hotel amenities and local attractions.
• Handle billing and cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Answer calls, emails, and other guest communications.
• Maintain guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Professional appearance

Teamwork

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PMS (hotel reservation system)

Job description

The Guest Service Agent at OTH Hotels Resorts serves as the first point of contact for guests, handling check-ins and check-outs, managing reservations, responding to inquiries, and supporting front office operations with a professional, welcoming demeanor.

This property-based role requires strong communication, multitasking, and attention to detail, with shift-based scheduling including evenings, weekends, and holidays. Training is provided to ensure a seamless guest experience.