Guest Experience Concierge - Front Desk

The Little Nell; Aspen (CO); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Paid Time Off

Paid Leave

Employee Ski Pass

Dependent Ski Passes

Other company perks

Job summary

The Little Nell in Aspen is seeking a Front Desk Agent to welcome guests, register them, and process payments for departures, while coordinating with housekeeping, maintenance, and guest services to fulfill requests. The ideal candidate is attentive, proactive, and dedicated to enhancing the guest experience.

The Front Desk Agent will report to the Front Office Manager and participate in securing a smooth, memorable stay within a luxury, 5-star hotel environment.

Qualifications

• High School Diploma or high school equivalent preferred
• One year of customer or guest experience preferred
• Previous front desk experience preferred

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide summary of the hotel and the amenities offered to guests
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Recommend restaurants and activities for guest’s ability/skill level and interest
• Responsible for maintaining cash bank and for daily settling of cash bank
• Accept reservations, changes, and cancellations
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Comply with all policies of the hotels and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• Other duties as assigned

Skills

Customer service

Guest experience

Problem-solving

Active listening

Interpersonal skills

Attention to detail

Professionalism

Teamwork

Education

High School Diploma or equivalent

1 year customer/guest experience

Front desk experience preferred

Job description

The Little Nell in Aspen is seeking a Front Desk Agent to welcome guests, register them, and process payments for departures, while coordinating with housekeeping, maintenance, and guest services to fulfill requests. The ideal candidate is attentive, proactive, and dedicated to enhancing the guest experience.

The Front Desk Agent will report to the Front Office Manager and participate in securing a smooth, memorable stay within a luxury, 5-star hotel environment.