Membership Concierge FT

Life Time Inc.; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Life Time Inc. in Houston, Texas is seeking a Membership Concierge II. This role serves as a primary contact for members and guests, focusing on engagement and exceptional service delivery.

Candidates should have a high school diploma and 1-2 years in customer service. Your responsibilities will evolve around providing support, maintaining account information, and ensuring a seamless experience for all guests.

A Bachelor's degree in Hospitality is preferred but not required. Join us and be part of a vibrant, inclusive workplace.

Qualifications

• 1-2 years of experience in customer service or sales.
• Ability to work in a fast-paced environment.
• Friendly and outgoing demeanor required.

Responsibilities

• Act as first point of contact for members and guests.
• Build relationships and create extraordinary experiences.
• Support engagement and acquisition via calls.

Skills

Customer service skills

Multi-tasking ability

Verbal communication

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Overview

Position Summary: As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties / Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

• High School graduate or equivalent

Years of Experience

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.