Membership Experience & Engagement Concierge

Life Time Inc.; Wayne (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

Life Time Inc. is actively seeking a Membership Concierge II for their location in Wayne, Pennsylvania. In this role, you will be the first point of contact for guests and members, offering exceptional customer service and managing account-related inquiries. Ideal candidates will possess strong communication skills and a friendly demeanor, with a minimum of 1-2 years of experience in customer service or sales.

This position requires a commitment to our hospitality standards and the ability to thrive in a fast-paced environment. Life Time is dedicated to fostering an inclusive and diverse workplace.

Qualifications

• 1-2 years of experience in customer service or sales.
• Ability to stand for 4 hours at a time.
• Demonstrate a friendly and outgoing demeanor.

Responsibilities

• Provide exceptional service to members and guests.
• Handle account maintenance and member inquiries.
• Support engagement and acquisition initiatives.

Skills

Customer service skills

Multi-tasking

Service recovery

Verbal communication

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
  
  

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

• High School graduate or equivalent
  
  

Years of Experience:

• Minimum of 1-2 years of experience in customer service or sales
  
  

Licenses / Certifications / Registrations:

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills
  
  

Preferred Requirements

• Bachelor’s Degree in Hospitality
  
  

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.