Guest Experience Concierge - Car Wash

Tommy Car Wash Systems; Lawrenceville, Northern (GA, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay and annual bonus

Full insurance package

401k match & financial planning

Dependent care FSA

Paid time off & holidays

Tuition assistance

Learning & development program

Career growth opportunities

Culture & morale emphasis

Nationwide presence

Job summary

Tommy's Express is seeking a Vacuum Concierge to deliver proactive, friendly, personalized service in the vacuum area and educate guests on wash options. You will drive sales of monthly packages and upgrades while acting as a brand ambassador who resolves issues in real time.

The role offers base pay with annual bonus, comprehensive benefits including health, dental, vision, life and disability, 401k with match, and tuition assistance. Weekend work is required.

Qualifications

• Friendly and approachable demeanor.
• Good communication skills to explain services and answer questions.
• Willingness to work hard, build relationships and love people.
• Organized and self-motivated with a winning attitude.
• Prior sales experience preferred.

Responsibilities

• Provide proactive, friendly, and personalized service to guests, primarily in the vacuum area.
• Greet guests, educate them on wash options, and drive sales of monthly wash packages and upgrades.
• Assist with vacuum use, resolve concerns in real time, and maintain high guest satisfaction.
• Learn and operate POS and LPR systems to support sales and operations.
• Oversee cleanliness and appearance of the vacuum area and surrounding property.

Skills

Friendly demeanor

Excellent communication

Team player

Professional attitude

Sales experience preferred

Tech/numeric aptitude

Willing to work weekends

Organized and self-motivated

Job description

Tommy's Express is seeking a Vacuum Concierge to deliver proactive, friendly, personalized service in the vacuum area and educate guests on wash options. You will drive sales of monthly packages and upgrades while acting as a brand ambassador who resolves issues in real time.

The role offers base pay with annual bonus, comprehensive benefits including health, dental, vision, life and disability, 401k with match, and tuition assistance. Weekend work is required.