Guest Experience Concierge (Auto Dealership)

Baxter Ford; Merriam (KS); Hybrid; USD 22,000 - 31,000; Part time

Benefits offered by this job

Competitive pay $19/hour

Part-time schedule Mon-Sat; SundaysOff

Medical, dental, vision plans

Vacation and sick leave Day 1

401(k) match with vesting

Job summary

Audi Shawnee Mission in Merriam, KS is seeking a Receptionist to warmly greet guests, manage calls, and coordinate with departments to ensure a seamless guest experience. The role emphasizes professional communication, efficiency, and contributing to an exceptional dealership experience.

The position offers part-time work with a flexible schedule Monday through Saturday, and benefits as described. Candidates must be at least 16 and 18 with a valid driver’s license; training and development

Qualifications

• Must be at least 16 years of age.
• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Other job-specific training/requirements

Responsibilities

• Answer incoming phone calls and directs caller to appropriate department/individual, or takes a thorough message, if needed.
• Welcome customers to the dealership and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson.
• Communicates with guests and callers in a professional, friendly, and compassionate manner.
• Scheduling appointments for the Service Department, ensuring the most personalized guest experience possible.
• Ensure customer retention by providing extraordinary customer service.
• Use multi-line phone system to receive high volume inbound calls.
• Achieve and maintain goals to increase ongoing customer retention by using multiple forms of communication.
• Other responsibilities as assigned by management.

Skills

Phone etiquette

Customer service

Job description

Audi Shawnee Mission in Merriam, KS is seeking a Receptionist to warmly greet guests, manage calls, and coordinate with departments to ensure a seamless guest experience. The role emphasizes professional communication, efficiency, and contributing to an exceptional dealership experience.

The position offers part-time work with a flexible schedule Monday through Saturday, and benefits as described. Candidates must be at least 16 and 18 with a valid driver’s license; training and development