Guest Care & Sales Specialist

Chapter Aesthetic Studio; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Chapter Aesthetic Studio in Cicero, NY seeks a Sales and Guest Care Specialist to blend hospitality with consultative sales, guiding guests toward personalized treatment plans. You will support the guest journey from welcome to follow-up, driving growth and retention.

The role requires 1–3+ years in guest-facing environments, strong relationship skills, and proficiency with scheduling, CRM, and POS tools. Evening/weekend availability is expected.

Qualifications

• 1–3+ years in sales, hospitality, retail, aesthetics or guest-facing roles.
• Strong relationship-building and consultative sales abilities.
• Friendly, outgoing demeanor with excellent communication and interpersonal skills.
• Comfort with scheduling systems, CRM and POS software.

Responsibilities

• Welcome guests with warmth and professionalism.
• Conduct consultations to understand goals and guide personalized recommendations.
• Educate on services, memberships, packages, retail, and financing options.
• Drive sales through memberships, packages, rebooking, and loyalty.
• Follow up via calls, texts, and emails to support conversion.
• Manage front desk tasks including scheduling, check-in/out, and payments.

Skills

Consultative sales

Relationship building

Guest service orientation

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Scheduling systems

CRM platforms

POS software

Job description

Chapter Aesthetic Studio in Cicero, NY seeks a Sales and Guest Care Specialist to blend hospitality with consultative sales, guiding guests toward personalized treatment plans. You will support the guest journey from welcome to follow-up, driving growth and retention.

The role requires 1–3+ years in guest-facing environments, strong relationship skills, and proficiency with scheduling, CRM, and POS tools. Evening/weekend availability is expected.