Guest Experience Concierge

Placemakr, Inc.; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Weekly Paychecks

Stock options

401k + 4% employer matching

Medical, Vision & Dental Insurance

Flexible Spending Account & Health SAV

PTO 15 days per year with rollover/cay

Birthday day off

Parental Leave

Life Insurance

Flexible scheduling (3- or 4-day weeks

Career development

Job summary

Placemakr, Inc. seeks a Guest Experience Associate in New York, NY. You will be the primary contact for guests and residents, delivering exceptional service throughout their stay and ensuring smooth check‑in and check‑out.

This full‑time, on‑site role requires flexibility to work weekdays, weekends, evenings and holidays. You’ll collaborate with the property team to create memorable experiences and uphold Placemakr's standards.

Qualifications

• 1+ year of customer service experience in environments such as hospitality, retail, multi-family or food & beverage.
• Previous experience communicating effectively with internal and external customers, both verbally and in writing.
• Demonstrated ability to learn and utilize systems or technology (POS, CRM or customer communication system a plus).
• A can-do attitude and ability to work effectively in a collaborative environment.
• You embody our Property Team Mission of Customer, Consistency and Community (Norms).
• You lead by example and embody the core values of Placemakr: Own It, Make It Better, Treat People Right.

Responsibilities

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
• Foster a one-team mentality by collaborating effectively with fellow property team members.
• Maintain a safe, secure and compliant environment for team members and guests.
• Offer support to team members in need and support de-escalation of situations when required.
• Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB.
• Communicate effectively with internal and external customers (guests, team members and vendors).
• Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.
• Collect payment method consistently at check-in, following established protocols.
• Utilize maintenance, housekeeping, check-in, and other systems accurately.
• Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method.

Skills

Customer service

Communication

Team collaboration

Adaptability

Physical stamina

Tools

POS system

CRM

Job description

Placemakr, Inc. seeks a Guest Experience Associate in New York, NY. You will be the primary contact for guests and residents, delivering exceptional service throughout their stay and ensuring smooth check‑in and check‑out.

This full‑time, on‑site role requires flexibility to work weekdays, weekends, evenings and holidays. You’ll collaborate with the property team to create memorable experiences and uphold Placemakr's standards.