Guest Experience Champion - Team Member

Pizza Hut; Centerville (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Pizza Hut is seeking a Team Member to support daily restaurant operations and deliver an outstanding guest experience. The role emphasizes customer service, adherence to brand standards, and maintaining a positive culture in the restaurant environment.

Team Members participate in training, assist with food preparation, handling calls, and performing side duties to ensure a clean, efficient operation and guest satisfaction.

Responsibilities

• Follow allPosition Specific Training ProcessesListed on Shoulder 2 Shoulder Training
• Always Puts Customer Needs First
• Promote Positive Restaurant Culture (Live Life Unboxed!)
• Delivers on Pizza Hut Service Principals (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Deliver High Customer Satisfaction Results
• Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Completes Cleaning Duties and Sidework Daily
• Provides Excellent Customer Service on Telephone Calls
• Cleans and Washes Dishes
• Assist with Food Preparation and Ready 4 Customer Practices
• Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned
• Training/Requirements.Be A Customer Maniac! – Role Specific
• Passion for Customer Service (Shoulder 2 Shoulder and Learning Zone Courses Completed)

Job description

Pizza Hut is seeking a Team Member to support daily restaurant operations and deliver an outstanding guest experience. The role emphasizes customer service, adherence to brand standards, and maintaining a positive culture in the restaurant environment.

Team Members participate in training, assist with food preparation, handling calls, and performing side duties to ensure a clean, efficient operation and guest satisfaction.