CustomerCare Coordinator - Coggin Honda of Orlando

Asbury Automotive Group; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Health insurance

401k with company match

Tuition assistance

Job summary

Asbury Automotive Group's Coggin Honda of Orlando is seeking a Customer Care Coordinator who thrives on delivering an exceptional guest experience. You will act as a liaison between the dealership, customers, and sales/service teams to ensure timely follow-ups and high satisfaction.

You will train staff on client handling and telephone etiquette, schedule service appointments, maintain detailed contact records, and produce monthly satisfaction reports.

Qualifications

• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Advanced computer and phone skills (Internet, MS Outlook).
• Ability to speak multiple languages is a plus.

Responsibilities

• Serve as liaison between dealership and customers to ensure high satisfaction.
• Follow up with sales and warranty customers within 48 hours of delivery.
• Maintain detailed customer contact information and case histories.
• Assist in resolving customer complaints and coordinating factory assistance.
• Conduct training for sales and service on client handling and follow-up.
• Assist in delivering vehicles and explaining warranty and features to customers.
• Coordinate customer follow-up programs and service appointments.
• Prepare monthly reports on customer satisfaction progress.

Skills

Excellent communication

Customer service

Multi-tasking

Phone etiquette

MS Outlook

Attention to detail

Tools

Internet

Job description

Do you have a passion for providing exceptional guest experiences? As a Customer Care Coordinator- Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, multi-tasking, people-focused Customer Care Coordinator who will help us redefine the car-buying experience.

Does this sound like you?

Serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys. Works with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.

• Contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests
• Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
• Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
• Maintains detailed customer contact information for all customers.
• Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
• Conducts training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up.
• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle’s features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
• Coordinates customer follow-up programs.
• Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
• Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
• Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution.
• Maintains a file of the dealership’s customer satisfaction achievements.
• Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required
• Ability to multi-task in a fast paced environment
• Advanced computer & phone skills (Internet, MS Outlook) a must
• Ability to speak multiple languages is always a plus
• Must be a minimum of eighteen years of age
• Must pass pre-employment screens ( background and drug test)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

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